Reservations & enquiries

Request a stay or ask us about your visit.

REQUEST FORMYour reservation request

We will confirm availability and the final total price. Your reservation is confirmed after you accept our offer.

Plan Required Meal plan Required

Stays on December 31, 2026 are unavailable, including longer stays that include that night.

Standard stays · Check-in 15:00 ／ Check-out 11:00

Check-in date Required Check-out date Required Expected arrival time Required If you expect to arrive outside this range, tell us below.

Adults Required Children, ages, meals and beddingOptional

Estimated price

Select a plan and the number of adults—

This shows adult rates only. We will confirm the final total including children before booking.

Full name Required Email Required

Phone number Required Country / region of residence Required

Nationality Required

Guests who do not have an address in Japan will be asked to present a passport at check-in. Please do not enter a passport number in this reservation form.

How will you arrive? Required Parking is reservation-only and limited to two vehicles. Dietary requirements, allergies or questions

CANCELLATION POLICY

Cancellation policy

View full policy

Select a plan to see the cancellation fees that apply.

Please submit your request. Your reservation is confirmed after we check availability and you accept our offer.

Contact us

Please ask us about stays, Kamihitoban or private use of Matsuzawaya.

Reservations & enquiries

REQUEST FORMYour reservation request

Cancellation policy

Standard stays

Kamihitoban and special retreats

Contact us